1. Who you are contracting with
MyInfoCentre is operated by Prophoenix Solutions Tech, company number 17064165, incorporated in England and Wales, with its registered office at 27 Old Gloucester Street, London, England, WC1N 3AX. The company is authorised and regulated by the Financial Conduct Authority and appears on the Financial Services Register under reference 946605.
Continuing to use this site means you accept what follows. If any of it does not suit you, the remedy is simple: stop using the site.
2. What we sell, and what we do not
Our work is commercial marketing: organic search, paid acquisition, website and storefront build, conversion work, editorial, social creative, lifecycle messaging, measurement and mobile number verification. We are not appointed as your financial adviser, and nothing on this site or in a report from us amounts to regulated financial advice, investment guidance or a personal recommendation about any product. Where a project touches a regulated market we work to your compliance team’s sign-off, and that sign-off remains your responsibility.
3. Rules for using the website
While on myinfocentre.co.uk you must not:
- break the law, defraud anyone, or cause harm through anything you do here;
- try to reach parts of the site, its servers or its supporting systems that are not open to you;
- upload malware, or attempt to overload or disrupt the service;
- bulk-copy or systematically extract the content, beyond what ordinary search engine indexing does;
- enter somebody else’s details, or invented details, into a form;
- use anything published here to send unsolicited commercial messages.
Where we have fair grounds to believe one of these has been broken, access may be withdrawn without warning.
4. Nothing here is a binding offer
Prices, timescales, case figures and capability descriptions on this site are illustrative and may change. Sending a form does not appoint us and does not create any client relationship. We are engaged only once a written proposal, order form or statement of work carries signatures from both sides. Where a signed document and this page disagree, the signed document takes priority.
5. Scope of an engagement
Every engagement is defined by its statement of work, which lists the deliverables, the cadence of reporting and the named contacts. Anything outside that list is treated as new work: we will quote it, and it starts once you approve the quote in writing. Where a deliverable depends on something you owe us, its due date moves out by the length of the delay.
6. Fees, invoicing and payment
- Retainers are billed monthly, in advance, on the first working day of the period.
- Project fees follow the milestone schedule written into the statement of work.
- Invoices fall due 14 days from issue. All amounts exclude VAT, which is added at the prevailing rate.
- Advertising budget is not our fee. You pay media platforms directly from your own accounts unless the statement of work records a different arrangement.
- Third-party licences, stock assets and software subscriptions bought for your project are recharged at cost and listed separately.
- On overdue sums we may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 and pause delivery until the account is clear.
- Fee rates may be revised once in any twelve-month period, on 30 days’ written notice.
7. What we need from you
Our timelines assume you will:
- grant and keep live the platform, analytics and hosting access the work requires;
- name one person who can approve work and reach decisions without a committee;
- turn around drafts, creative and briefs within five working days unless we agree otherwise;
- give us accurate product, pricing, stock and compliance information, and correct it when it changes;
- hold the rights to every logo, image, font and text you hand over for us to use;
- tell us before you alter tracking, templates, redirects or site structure that our work depends on.
We are not answerable for results affected by inaccurate information, missing access or late approvals.
8. Ownership of work and accounts
- The text, layout, graphics, marks and code on this site belong to us or are licensed to us. Reading pages and printing them for internal reference is fine; republishing them is not.
- Deliverables we produce for you, including copy, designs, creative and configuration, pass to you once the invoices covering them are paid in full.
- Your advertising accounts, analytics properties, tag containers, domains, pixels, data and brand assets are yours throughout. Where we set an account up on your behalf it is created in your name wherever the platform allows it, and administrative rights transfer to you on request.
- Our own frameworks, checklists, internal tooling, dashboards and audit models stay ours. To the extent any of that is built into a deliverable, you receive a perpetual, non-exclusive, non-transferable licence to keep using it for your own business.
9. Outcomes are not guaranteed
Marketing performance is shaped by things nobody in this contract controls: search and advertising platform algorithms, auction pressure from competitors, seasonality, your pricing and stock, and changes made elsewhere in your own organisation. We undertake to apply reasonable skill and care and to deliver what the statement of work lists. We do not promise a particular ranking, a volume of traffic, a cost per acquisition, a conversion rate or a revenue figure. Any numbers shown on this site describe past work for other organisations and are not a forecast for yours.
10. Confidentiality
Each side will protect information the other marks as confidential, or that is obviously confidential from the circumstances. Such information may be used only for the engagement and disclosed only to staff and advisers who need it and who are held to equivalent duties. The duty does not cover information already public, already known without restriction, or required to be disclosed by law. It continues for three years after the engagement finishes. Unless you tell us not to, we may describe the work without naming you (for example, “a multi-site retailer”).
11. Platforms and links we do not control
Delivery depends on external advertising, analytics and hosting platforms. Their outages, policy revisions, pricing decisions, account reviews and suspensions are outside our control and are not a breach of these terms by us. Links to other websites are offered for convenience only and imply no endorsement of what is on them.
12. Limits on liability
We do not exclude liability for death or personal injury resulting from negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not permit us to limit.
Beyond that, and so far as the law allows:
- neither side is liable for lost profit, lost revenue, lost business, damaged goodwill, expected savings that fail to arrive, or loss of data, whether the loss is direct or not;
- our total liability across any one engagement is capped at the fees you paid us during the six months before the event complained of;
- the website itself is offered as it stands, with no promise that it will always be reachable or free of error.
Each side must raise a claim within twelve months of becoming aware of the circumstances behind it.
13. Length and ending of an engagement
Retained work runs for an opening term of 90 days. After that it continues month to month until either side gives 30 days’ written notice. Either side may end the arrangement at once where the other commits a serious breach and fails to put it right within 14 days of being told, or becomes insolvent. When an engagement ends you settle work already carried out and any commitment we made on your instruction, and we return the accounts, files, access and documentation we hold for you.
14. Data protection
Both sides will meet their duties under UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf we do so as your processor under a written data processing agreement, following your documented instructions. Processing we carry out in our own right is described in our Privacy Policy.
15. General points
- Neither side may transfer the agreement without the other’s written consent, save to a purchaser of substantially the whole business.
- We work as independent suppliers. Nothing here creates a partnership, joint venture or employment relationship.
- If a court finds one clause unenforceable, the rest continues in force.
- Nobody outside the parties gains rights under this agreement.
- Neither side is in breach for delays caused by events genuinely beyond their control.
16. Changes to this page
We may revise these terms. The version showing here when you use the site is the version that governs that visit. Terms already written into a signed engagement can be altered only by written agreement between us.
17. Governing law
English law applies to these terms and to any dispute or claim connected with them, including non-contractual ones. The courts of England and Wales have exclusive jurisdiction.
18. Complaints and contact
Put a complaint in writing to [email protected], or post it to 27 Old Gloucester Street, London, England, WC1N 3AX. We acknowledge within three working days, tell you who is looking into it, and give a substantive answer within 20 working days. Should that answer not settle the matter, we will set out the next step available to you.